Remote Operations & Process Improvement Lead

DIRECTV, LLC; El Segundo (CA); Remote; USD 83,000 - 151,000; Full time

Job summary

DIRECTV, LLC is seeking an experienced operations professional to manage daily business operations remotely in the United States (excluding Alaska). You will develop and implement policies, monitor performance, and guide cross-functional teams to improve efficiency and reduce costs.

The role requires 3–5 years of operations experience, strong analytical and communication skills, and the ability to lead multiple projects. Preferred degrees and process improvement certifications are a plus.

Qualifications

• Required 3-5 years of experience in business operations or a closely related field.
• Full understanding of business operations, with the ability to resolve a wide range of issues creatively.
• Demonstrated ability to manage multiple projects at once and develop project plans that account for staffing.
• Proven ability to identify and proactively address staffing or talent issues.
• Strong analytical skills, including the ability to interpret trends and metrics and turn them into action.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Operations Management Support and manage daily business operations so that workflows run smoothly and on schedule.
• Execute operational plans within assigned areas of the organization.
• Resolve a wide range of operational issues with creative, solution-based approaches.
• Policy and Process Development Develop, document, and implement policies and procedures that improve operational efficiency and effectiveness.
• Monitor, evaluate, and refine existing processes, procedures, and systems.
• Process Improvement and Cost Reduction Analyze operational trends to identify opportunities for process improvement and cost savings.
• Work with cross-functional teams to design and carry out improvement initiatives.
• Project and Program Management Manage multiple projects or programs at the same time, from planning through completion.
• Build project plans that account for staffing needs, timelines, and dependencies.
• Lead small projects or portions of larger team and organizational initiatives.
• Performance Monitoring and Reporting Identify, track, and report on key performance metrics to confirm organizational goals are met.
• Prepare reports and dashboards that give leadership usable insights.
• Stakeholder Engagement and Communication Develop and maintain relationships with key internal and external stakeholders.
• Present complex information clearly, in writing and verbally, to a variety of audiences.
• Team Support Identify and proactively address staffing issues that could affect project delivery.
• Provide guidance and informal mentorship to less experienced team members.

Skills

Analytical skills

Communication skills

Project planning

Cross-functional collaboration

Problem-solving

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

DIRECTV, LLC is seeking an experienced operations professional to manage daily business operations remotely in the United States (excluding Alaska). You will develop and implement policies, monitor performance, and guide cross-functional teams to improve efficiency and reduce costs.

The role requires 3–5 years of operations experience, strong analytical and communication skills, and the ability to lead multiple projects. Preferred degrees and process improvement certifications are a plus.