Remote Operations & Process Improvement Associate

Advocate Health; Tennessee; Remote; USD 39,000 - 59,000; Full time

Job summary

Advocate Health is seeking a remote Operations Analyst to support enterprise process improvement and data analysis within the Charlotte Accounting function. The role requires 2 years in practice operations or 4 years related clerical/clinical experience, and an Associate degree.

You will analyze data, conduct time studies, document workflows, and collaborate with providers and managers to meet organizational goals.

Qualifications

• 2 years practice operations experience or 4 years of related clerical or clinical practice experience required.
• Epic Workqueue experience or Epic backend experience.
• Strong attention to detail
• Written and verbal communication
• Time management

Responsibilities

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
• Manages several projects at the same time.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.
• Interacts with providers, team members, and practice managers and implements stated organizational goals.

Education

Associates Degree

Job description

Advocate Health is seeking a remote Operations Analyst to support enterprise process improvement and data analysis within the Charlotte Accounting function. The role requires 2 years in practice operations or 4 years related clerical/clinical experience, and an Associate degree.

You will analyze data, conduct time studies, document workflows, and collaborate with providers and managers to meet organizational goals.