Remote Operations Associate II – Process Improvement

Advocate Health; West Virginia; Remote; USD 39,000 - 59,000; Full time

Benefits offered by this job

Paid time off

Health benefits

FSA

Family benefits

Retirement plan

Educational assistance

Job summary

Advocate Health is seeking a remote Data Analyst to support process improvement across practice operations. You will collect, review, and analyze data for assigned projects, conduct time studies, and help develop workflows and job aids.

Responsibilities include coordinating multiple projects, training teammates on systems, and communicating with providers and managers to meet organizational goals. Associates degree required; 2 years' practice ops or 4 years related experience preferred.

Qualifications

• Associates degree required.
• 2 years practice operations or 4 years related experience.
• Epic Workqueue experience preferred.

Responsibilities

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
• Manages several projects at the same time.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.
• Interacts with providers, team members, and practice managers and implements stated organizational goals.

Skills

Data analysis

Time management

Project coordination

Process improvement

Education

Associates Degree

Tools

Epic Workqueue

Job description

Advocate Health is seeking a remote Data Analyst to support process improvement across practice operations. You will collect, review, and analyze data for assigned projects, conduct time studies, and help develop workflows and job aids.

Responsibilities include coordinating multiple projects, training teammates on systems, and communicating with providers and managers to meet organizational goals. Associates degree required; 2 years' practice ops or 4 years related experience preferred.