Remote Operations Manager - Cross-Functional Programs

Lob; Minneota (MN); Remote; USD 153,000 - 170,000; Full time

Benefits offered by this job

RSUs

Remote work options

Competitive benefits

Job summary

Lob is seeking a Business Operations Manager to own and drive cross-functional programs spanning Finance, Product, Engineering, Legal, and GTM. You will translate ambiguous problems into documented, measurable processes with clear ownership and timelines.

You will lead multi-team initiatives, coordinate without direct reports, and prepare executive-level reviews with actionable recommendations. A track record of delivering measurable improvements in a fast-paced, B2B SaaS/logistics setting is

Qualifications

• 4-7+ years post-undergrad in management consulting/corporate strategy or business operations.
• Bachelor's degree required.
• Experience with cross-functional, multi-stakeholder delivery.

Responsibilities

• Own three to five concurrent cross-functional programs with defined end states, status, owners and completion dates.
• Drive outcomes across Product, Engineering, Legal, Security, Partner Ops, Solutions and GTM.
• Diagnose and redesign workflows; quantify current state costs and implement replacements.
• Deliver analysis using Lob's data and reporting stack and AI tooling.
• Document programs and hand off to permanent owners with measurable metrics.

Skills

Program management

Executive communication

Analytical rigor

Self-direction

Ambiguity tolerance

Relevant experience

Industry fit

Education

Bachelor's degree required

Tools

BI/Data warehouse tooling

SQL

Job description

Lob is seeking a Business Operations Manager to own and drive cross-functional programs spanning Finance, Product, Engineering, Legal, and GTM. You will translate ambiguous problems into documented, measurable processes with clear ownership and timelines.

You will lead multi-team initiatives, coordinate without direct reports, and prepare executive-level reviews with actionable recommendations. A track record of delivering measurable improvements in a fast-paced, B2B SaaS/logistics setting is