Remote Operations Leader, Commercial Lines Insurance

Insurance Office Of America, Inc.; Metairie (LA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career steps

Supportive teammates and work-life-b

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines for remote work with Florida connections. The role leads Account Management staff, ensures compliance, and drives client service excellence while managing an assigned book of business.

Ideal candidates have licensing, strong analytical skills, and a proven customer-service mindset. The position emphasizes leadership, process improvement, and collaboration across the branch network, with potential hybrid

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and coaching.
• Ensure HR policies compliance and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing, and renewals.
• Support renewals and new business processes.

Skills

Analytical skills

Customer service

Communication skills

Multitasking

Organizational skills

MS Office proficiency

Education

High School Diploma (or equivalent)

Active insurance license

Professional designations preferred

Tools

MS Office suite

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines for remote work with Florida connections. The role leads Account Management staff, ensures compliance, and drives client service excellence while managing an assigned book of business.

Ideal candidates have licensing, strong analytical skills, and a proven customer-service mindset. The position emphasizes leadership, process improvement, and collaboration across the branch network, with potential hybrid