Remote Operations Lead, Commercial Lines

Insurance Office Of America, Inc.; Bastrop (TX); À distance; USD 105 000 - 125 000; Plein temps

Avantages offerts par ce poste

Company-paid health insurance

401K with employer match

Competitive salaries and bonus

Résumé du poste

Insurance Office Of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure processes and service standards, and manage an assigned book of business. The role emphasizes staff development, data integrity, and client service excellence.

Ideal candidates have extensive insurance brokerage knowledge, active licensing, and strong analytical and interpersonal skills. Remote work with Florida focus is noted; some on-site collaboration may occur.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsabilités

• Monitor productivity, efficiency, quality, and service standards.
• Lead and coach Account Management staff; ensure HR policy compliance.
• Support staff development and succession planning.
• Oversee recruiting, onboarding, and staff evaluations.
• Balance workloads to ensure service continuity and data integrity.
• Manage an assigned book of business and renewal processes.
• Provide subject-matter expertise on coverage and client service questions.
• Maintain accurate data across agency and carrier systems.

Connaissances

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

MS Office proficiency

Formation

Active licensing

Professional designations preferred

High school diploma or equivalent

Outils

MS Office (Outlook, Word, Excel)

Description du poste

Insurance Office Of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure processes and service standards, and manage an assigned book of business. The role emphasizes staff development, data integrity, and client service excellence.

Ideal candidates have extensive insurance brokerage knowledge, active licensing, and strong analytical and interpersonal skills. Remote work with Florida focus is noted; some on-site collaboration may occur.