Remote Operations Lead – Commercial Insurance

Insurance Office of America; South Carolina; Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries + bonus potential

Company-paid health insurance

401K with employer match

Paid holidays and time off

Professional growth opportunities

Job summary

Insurance Office of America (IOA) is seeking an Operations Supervisor for Commercial Lines to lead Account Management, ensure service standards, and drive efficiency from a regional base. The candidate will manage a book of business, guide staff development, and uphold policy compliance while advancing client service excellence.

The role requires 5+ years in the industry, active licensing, and strong analytical and customer service skills, with hybrid remote work options and potential on-site

Qualifications

• 5+ years in insurance operations, account management, or related roles.
• Knowledge of brokerage processes and client needs.
• Active insurance license required; professional designations preferred.
• Strong analytical, problem solving, and customer service skills.

Responsibilities

• Oversee performance, productivity, quality, and service standards.
• Lead Account Management staff and provide coaching.
• Ensure HR policies compliance and onboarding.
• Manage an assigned book of business and support renewals.
• Drive process improvements and data integrity.
• Collaborate cross-functionally with teams and leadership.

Skills

Analytical thinking

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Active insurance license

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America (IOA) is seeking an Operations Supervisor for Commercial Lines to lead Account Management, ensure service standards, and drive efficiency from a regional base. The candidate will manage a book of business, guide staff development, and uphold policy compliance while advancing client service excellence.

The role requires 5+ years in the industry, active licensing, and strong analytical and customer service skills, with hybrid remote work options and potential on-site