Remote Operations Lead, Commercial Insurance

Insurance Office of America; Owensboro (KY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Sick time

Job summary

Insurance Office of America in the United States is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, drive performance, ensure policy adherence, and strengthen overall operational efficiency across the branch's book of business.

The role serves as a senior resource for complex client service needs, supporting staff development, onboarding, and performance communications while upholding IOA standards.

Qualifications

• 5+ years of industry experience in insurance brokerage or related fields.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking and organizational abilities.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes and support staff development.
• Participate in hiring, interviewing, and onboarding activities.
• Manage an assigned book of business and client relationships.

Skills

Analytical skills

Customer service

MS Office

Communication skills

Multitasking

Education

High School Diploma

Job description

Insurance Office of America in the United States is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, drive performance, ensure policy adherence, and strengthen overall operational efficiency across the branch's book of business.

The role serves as a senior resource for complex client service needs, supporting staff development, onboarding, and performance communications while upholding IOA standards.