Remote Operations Lead – Commercial Lines

Insurance Office of America; Gainesville (GA); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and time off

Bonus potential

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff within a remote-capable Southeast region. You will guide performance, ensure compliance with processes, and manage an assigned book of business.

The ideal candidate has 5+ years in insurance or 7+ years in related fields, active licensing, and strong analytical and client-service skills. IOA offers health insurance, retirement benefits, and growth opportunities.

Qualifications

• 5+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Active insurance license is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking and organization.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Monitor productivity, quality, and service standards.
• Lead Account Management staff and provide coaching.
• Ensure HR policy compliance and staff onboarding.
• Manage an assigned book of business and client renewals.
• Analyze performance data and improve processes.
• Maintain accurate data across agency systems.
• Support policy administration, billing, and claims.
• Foster IOA culture and professional development.

Skills

Customer service

Communication

Multitasking

Organizational skills

Analytical skills

Decision making

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff within a remote-capable Southeast region. You will guide performance, ensure compliance with processes, and manage an assigned book of business.

The ideal candidate has 5+ years in insurance or 7+ years in related fields, active licensing, and strong analytical and client-service skills. IOA offers health insurance, retirement benefits, and growth opportunities.