Remote Operations Leader - Commercial Insurance

Insurance Office of America; Irondale (AL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays

Paid vacation

Paid sick time

Career progression

Work-life balance

Community service

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a branch and oversee day-to-day operations with a focus on coaching, process adherence, and service excellence. The role also handles a defined book of business and acts as a senior resource for complex client needs.

Ideal candidates will have 5+ years in insurance brokerage or related roles, active licensing, and strong MS Office skills.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and culture.

Skills

Analytical skills

Customer service

Communication

MS Office

Education

High School Diploma or equivalent

Professional designations preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a branch and oversee day-to-day operations with a focus on coaching, process adherence, and service excellence. The role also handles a defined book of business and acts as a senior resource for complex client needs.

Ideal candidates will have 5+ years in insurance brokerage or related roles, active licensing, and strong MS Office skills.