Remote Operations Lead, Test Prep

Crimson Education; United States; Remote; MXN 1,022,000 - 1,534,000; Full time

Benefits offered by this job

Remote-friendly workspace

$1000 training budget per year

Psychologist on staff

No-code/automation tooling exposure

Job summary

Crimson Education is seeking an Operations Lead for Test Prep to serve as the operational backbone of the Standardized Test Prep system. You will own decisions on bootcamp setup, instructor assignments, and program delivery for thousands of students across 30 markets.

You report to the Director of Standardized Test Prep and oversee student progress, tutor management, and end-to-end program operations. This remote role requires weekend availability and proactive, data-driven leadership.

Qualifications

• 3–5+ years in operations, program coordination, or a similarly execution-heavy role.
• A genuine obsession with follow-through: you track, you document, you flag, you resolve.
• Proven ability to run multiple concurrent workflows across a high volume of clients, staff and stakeholders without losing detail.
• Fluency with operational data: you find the error in your own report before you send it.
• Strong written communication — clear, direct, and professional across internal teams, tutors, and occasionally parents.

Responsibilities

• Track attendance, homework, practice tests, tutoring hours used, and score improvement across every active cohort.
• Proactively identify students at risk of falling behind or under-using their program and intervene with internal and/or external outreach, as needed.
• Own student- and family-facing communication when participation or outcomes are at risk.
• Student and program health reporting holds to Crimson's standard without prompting.
• Enforce hiring standard, make final hiring decisions, and own onboarding end to end.
• Monitor tutor performance against student results, session quality, reliability, and escalations.
• Own tutor performance issues, with coaching as needed: raise it, set the expectation, document it, follow through.
• Communicate SOPs and program updates with clear roadmap, and resolve issues before escalating.
• Own bootcamp setup, enrollment, and delivery operations end to end: instructor assignment, session scheduling, enrollment, class communications, close-out, feedback collection.
• Monitor sessions live to ensure exemplary delivery.
• Actively manage delivery issues throughout active cohorts with swift resolution.
• Maintain all operational trackers and reporting to a standard the Director can act on without re-checking.
• Find the system failures and fix them, so they’re documented and scalable.
• Report to the Director monthly on utilization and program health, flagging risks early.

Skills

Operations management

Program coordination

Data analysis

Documentation

Written communication

Tools

No-code tools

Scripting

Automation tools

AI-assisted workflows

Job description

Crimson Education is seeking an Operations Lead for Test Prep to serve as the operational backbone of the Standardized Test Prep system. You will own decisions on bootcamp setup, instructor assignments, and program delivery for thousands of students across 30 markets.

You report to the Director of Standardized Test Prep and oversee student progress, tutor management, and end-to-end program operations. This remote role requires weekend availability and proactive, data-driven leadership.