Remote EdTech Course Operations Lead

Catalyst Education, LLC; United States; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Home office stipend

Hybrid work schedule

Flexible PTO

Job summary

Catalyst Education, LLC is seeking a Course Operations Specialist to own course setup, access code delivery, and reseller coordination across terms. You will ensure Salesforce opportunities are set up accurately and partner-facing information is synchronized.

You will work cross-functionally with Finance, Sales, Customer Success, and external partners to reduce friction, improve accuracy, and support smooth course fulfillment. This remote role reports to the CFO.

Qualifications

• 3+ years in Operations, Fulfillment or detail-oriented processes.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience coordinating across multiple teams and vendors.
• Familiarity with Salesforce or CRM-driven workflows.

Responsibilities

• Data & Account Integrity: Own day-to-day course setup in Salesforce, ensuring client profiles are accurate across complex, multi-tiered purchase and pricing structures.
• Vendor & Partner Management: Act as the point of contact for university bookstores and third-party resellers, managing workflows and resolving fulfillment inquiries.
• Digital Inventory & Fulfillment: Set up and maintain access across multiple third-party reseller sites to ensure inventory availability and accurate distribution.
• Change Management: Coordinate inventory and product changes when pricing or product updates occur, ensuring external partners transition to active codes and retiring obsolete assets. Anticipate and proactively communicate the changes to external partners ahead of seasonal semesters to prevent order friction.
• Process Optimization: Partner with internal stakeholders to maintain clear workflows, deadlines, and handoffs between Salesforce course setup and external fulfillment. Document and improve operational workflows to reduce manual errors as we scale, and support repeatable execution.

Skills

Attention to detail

Communication skills

Organizational skills

Problem solving

Cross-functional collaboration

Tools

Salesforce CRM

Job description

Catalyst Education, LLC is seeking a Course Operations Specialist to own course setup, access code delivery, and reseller coordination across terms. You will ensure Salesforce opportunities are set up accurately and partner-facing information is synchronized.

You will work cross-functionally with Finance, Sales, Customer Success, and external partners to reduce friction, improve accuracy, and support smooth course fulfillment. This remote role reports to the CFO.