Remote Operations Lead – Commercial Lines

Insurance Office Of America, Inc.; Indian Harbour Beach (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with employer match

Career progression

Work/life balance

Job summary

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote-capable role with Florida-based requirements. You will drive service quality, process adherence, and staff development while managing a book of business.

You will oversee HR processes, performance metrics, and renewal/new business workflows, balancing workloads and ensuring client satisfaction in a fast-paced agency environment.

Qualifications

• 10+ years in insurance industry or 7+ years in sales/marketing/relationship management.
• 2) Licensed active in insurance.
• 3) Professional designations preferred.

Responsibilities

• Lead Account Management staff to ensure service excellence.
• Ensure compliance with HR policies and processes.
• Support renewal and new business workflows.
• Monitor performance metrics and data integrity.
• Develop future branch operations leaders.

Skills

Insurance industry experience

Leadership

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote-capable role with Florida-based requirements. You will drive service quality, process adherence, and staff development while managing a book of business.

You will oversee HR processes, performance metrics, and renewal/new business workflows, balancing workloads and ensuring client satisfaction in a fast-paced agency environment.