Remote Operations Lead - Commercial Lines

Insurance Office Of America, Inc.; Lilburn (GA); Remote; USD 105.000 - 125.000; Vollzeit

Benefits dieser Stelle

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Supportive teammates and team culture

Zusammenfassung

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management and drive service excellence in a remote-capable role centered on Florida. You will supervise staff, ensure policy administration, and support renewals while maintaining data integrity and strong client relationships.

The ideal candidate has 10+ years in insurance or related relationship management, a valid license, and strong analytical and organizational skills.

Qualifikationen

• Minimum 10+ years in insurance brokerage or 7+ years in sales/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving and decision-making skills.
• Excellent customer service, communication, multitasking and organization.

Aufgaben

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Oversee policy administration, placement, billing, claims support and accuracy.
• Manage client relationships and support renewals and service needs.
• Balance workloads to ensure service continuity and workflow efficiency.
• Drive data integrity and monitor performance data for action.
• Lead or support renewal and new business processes.

Kenntnisse

Leadership

Customer service

Communication

Analytical thinking

Ausbildung

Active insurance license

High School Diploma

Tools

MS Office

Jobbeschreibung

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management and drive service excellence in a remote-capable role centered on Florida. You will supervise staff, ensure policy administration, and support renewals while maintaining data integrity and strong client relationships.

The ideal candidate has 10+ years in insurance or related relationship management, a valid license, and strong analytical and organizational skills.