Remote Operations Lead – Commercial Lines

Insurance Office Of America, Inc.; Clinton (SC); Teletrabalho; USD 105 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Company-paid health insurance

Paid holidays and vacations

401K with employer match

Professional growth opportunities

Work-life balance focus

Community service commitment

Supportive teammates

Resumo da oferta

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead and oversee Account Management staff in a remote-capable role with on-site flexibility at a Longwood, FL location.

The role emphasizes performance management, process excellence, and client service excellence, with licensing and industry knowledge as prerequisites. The ideal candidate holds 10+ years in the industry (or 7+ years in sales/marketing/relationships), active licensing, and strong

Qualificações

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsabilidades

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Conhecimentos

Industry experience

Analytical skills

Customer service

Communication skills

Problem solving

Multitasking

Organizational skills

Formação académica

High School Diploma

Active insurance license

Professional designations preferred

Ferramentas

MS Office

Descrição da oferta de emprego

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead and oversee Account Management staff in a remote-capable role with on-site flexibility at a Longwood, FL location.

The role emphasizes performance management, process excellence, and client service excellence, with licensing and industry knowledge as prerequisites. The ideal candidate holds 10+ years in the industry (or 7+ years in sales/marketing/relationships), active licensing, and strong