Remote Operations Lead, Commercial Insurance

Insurance Office Of America, Inc.; El Paso (TX); Remote; USD 105.000 - 125.000; Vollzeit

Benefits dieser Stelle

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Professional growth and career

Respectful culture and work/familyLife

Community service commitment

Supportive teammates

Zusammenfassung

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team and drive daily operations. The role balances strategic oversight with hands-on coaching, emphasizes process discipline, and oversees a book of business to ensure service excellence.

The position offers remote work with Florida-residency or Florida-insurance-experience requirements, a salary range of $105k–$125k per year, and a strong focus on staff development,

Qualifikationen

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Aufgaben

• Lead Account Management staff and oversee day-to-day operations.
• Monitor productivity, quality, and service standards.
• Support staff development and succession planning.
• Participate in hiring, interviewing, and onboarding.
• Manage assigned book of business and client relationships.
• Provide subject matter expertise for coverage and service questions.
• Oversee policy administration, placement, billing, and renewals.
• Balance workloads to maintain service continuity.
• Promote IOA culture and engagement.
• Ensure HR policies and processes are followed.

Kenntnisse

Leadership

Customer service

Communication

Analytical skills

Multitasking

Organizational skills

Ausbildung

Active insurance license

High School Diploma (or equivalent)

Tools

MS Office Suite

Jobbeschreibung

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team and drive daily operations. The role balances strategic oversight with hands-on coaching, emphasizes process discipline, and oversees a book of business to ensure service excellence.

The position offers remote work with Florida-residency or Florida-insurance-experience requirements, a salary range of $105k–$125k per year, and a strong focus on staff development,