Remote Operations Supervisor, Commercial Lines Insurance

Insurance Office Of America, Inc.; Perry (GA); Remote; USD 105.000 - 125.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid holidays

401K plan

Career growth

Work-life balance

Community service

Zusammenfassung

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team at the Longwood, FL branch, overseeing daily operations, enforcing processes, and driving service excellence for a growing book of business. Remote work is available for Florida residents or those with Florida insurance experience, within Eastern or Central Time zones.

Ideal candidates bring 10+ years in insurance operations or 7+ years in sales/relationship management, active

Qualifikationen

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Aufgaben

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.

Kenntnisse

Leadership

Analytical skills

Decision making

Customer service

Communication

Multitasking

Organizational skills

MS Office

Ausbildung

High School Diploma

Tools

MS Office

Jobbeschreibung

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team at the Longwood, FL branch, overseeing daily operations, enforcing processes, and driving service excellence for a growing book of business. Remote work is available for Florida residents or those with Florida insurance experience, within Eastern or Central Time zones.

Ideal candidates bring 10+ years in insurance operations or 7+ years in sales/relationship management, active