Remote-First Operations Enablement Leader

Affirm, Inc.; Minneapolis (MN); Remote; USD 146,000 - 225,000; Full time

Benefits offered by this job

100% subsidized medical coverage

Monthly tech and wellness stipends

Generous time off & holiday calendar

Employee stock purchase plan (ESPP)

Job summary

affirm, Inc. is seeking an experienced Operations Enablement leader to scale compliant servicing experiences across our operations.

You will define strategic roadmaps, coordinate cross-functional programs, and partner with product, engineering, and compliance to drive measurable outcomes. You will lead end-to-end program delivery, governance, and knowledge management initiatives, enabling teams to operate efficiently in a remote-first, US-wide environment with strong emphasis on regulatory

Qualifications

• 7+ years of program management or product operations experience in large-scale/global settings.
• 3+ years in fintech or financial institutions with scaling operations and coaching.
• Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, among others.
• Certification in Six Sigma, Project Management or Design Thinking.
• Experience implementing and scaling knowledge management and training tools (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
• Excellent written and verbal communication with the ability to deliver polished, executive-ready updates.

Responsibilities

• Own Program Performance: Lead cross-functional programs aligned to servicing strategy, OKRs, and long-term priorities.
• Define Program Roadmaps: Create roadmaps and execution plans with KPIs, timelines, budgets, dependencies and risks.
• Partner for Impact: Collaborate with senior leaders across product, engineering, and operations to deliver measurable outcomes.
• Drive Stakeholder Engagement: Establish governance practices and executive-ready communications on status and impact.
• Manage Risk & Issue Resolution: Identify risks and dependencies; propose data-backed solutions and drive resolutions.
• Lead Operational Excellence: Apply Lean Six Sigma to identify root causes and scalable improvements.
• Own Change End-to-End: Manage end-to-end changes from design to adoption and measurement.
• Build Technical Resources: Translate technical concepts into clear manuals for humans and AI agents.
• Elevate Knowledge Management: Develop and maintain SOPs, learning platforms, and AI-enabled tools.
• Translate Technical Concepts: Create clear resources translating tech ideas for users.
• Own Learning & Training Strategy: Oversee onboarding and continuous learning with measurement.
• Collaborate on Experience Improvements: Partner with product/engineering to optimize workflows.
• Expand Program Scope: Take on additional PM responsibilities across domains as needed.

Skills

Program management

Operations

Stakeholder engagement

Data-driven

Regulatory knowledge

Change management

Education

Six Sigma certification

Project Management certification

Tools

Salesforce

Confluence

LMS platforms

AI knowledge tools

Job description

affirm, Inc. is seeking an experienced Operations Enablement leader to scale compliant servicing experiences across our operations.

You will define strategic roadmaps, coordinate cross-functional programs, and partner with product, engineering, and compliance to drive measurable outcomes. You will lead end-to-end program delivery, governance, and knowledge management initiatives, enabling teams to operate efficiently in a remote-first, US-wide environment with strong emphasis on regulatory