Remote Operations Enablement & Analytics Manager

Ladders; United States; Remote; USD 102,000 - 128,000; Full time

Benefits offered by this job

Dental, vision & medical plans

401(k) retirement savings plan

Life insurance & AD&D

FSA / HSA

Commuter benefits

Disability insurance

Flexible vacation & paid sick time

Paid holidays & floating holidays

Parental leave

Caregiver leave & Lifestyle Spending

Job summary

Ladders is seeking a Manager, Operations Enablement & Capabilities to join a leader in Pharmaceuticals & Biotech. This remote role focuses on shaping operational excellence—improving workflows, automation, reporting, and team execution across pharmacy operations while partnering with cross-functional stakeholders in a regulated healthcare environment.

The position blends people leadership, continuous improvement, and analytics to support scalable day-to-day performance, with a strong emphasis on

Qualifications

• 7+ years of operations management experience in healthcare or related sectors.
• 3+ years in leading a team and delivering results.
• Proven experience with Lean/Six Sigma continuous improvement.
• Strong CRM tech background, especially Salesforce optimization.
• Excellent ability to analyze KPIs and build dashboards.
• Exceptional written and verbal communication for cross-functional coordination.
• Problem-solving skills for complex operational challenges.

Responsibilities

• Monitor industry trends and competitor activities to identify opportunities
• Analyze customer feedback and operational metrics to enhance the user experience
• Identify and optimize workflows, automation, and reporting to improve operations
• Scope and manage projects, resource allocation, and deliverables
• Collaborate with cross-functional teams to enhance pharmacy technology
• Set clear expectations by aligning team tasks with organizational goals
• Communicate transparently and effectively with stakeholders
• Lead by example, demonstrating accountability and high ethical standards
• Ensure team excellence through leadership and performance management
• Foster team spirit and improve team culture

Skills

Operations leadership

Team management

Lean Six Sigma

Salesforce CRM

KPIs & dashboards

Cross-functional communication

Problem solving

Tools

Salesforce

CRM optimization

Job description

Ladders is seeking a Manager, Operations Enablement & Capabilities to join a leader in Pharmaceuticals & Biotech. This remote role focuses on shaping operational excellence—improving workflows, automation, reporting, and team execution across pharmacy operations while partnering with cross-functional stakeholders in a regulated healthcare environment.

The position blends people leadership, continuous improvement, and analytics to support scalable day-to-day performance, with a strong emphasis on