Remote Operations & Documentation Coordinator

ResolveOps; Chicago (IL); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO & sick leave

Medical, dental & vision insurance

401(k) with ResolveOps match

Professional development budget

Laptop and home office setup

Fully remote in the U.S.

Job summary

ResolveOps is seeking an Operations Coordinator to manage assignment briefs, session calendars, access requests, meeting notes, and handover records as we finalize client engagements. This is a full-time role that can be done from anywhere in the United States, with Chicago-based roots.

You will support workflows, integrations, and runbooks to ensure clients can run what we build. Responsibilities include organizing new assignments, tracking outstanding items, taking working session notes, and

Qualifications

• Associate or bachelor's degree, or equivalent office experience.
• Some experience coordinating schedules, documents or projects (internships are fine).
• Comfort with Microsoft 365: Outlook calendars, Excel lists with filters, Word and Teams.
• Experience with Jira, Asana, monday.com or a similar tool (bonus).
• Experience at a professional services or IT company before (bonus).

Responsibilities

• Open each new assignment: brief, session calendar and a list of the people and records we need.
• Chase clients for system access and documents, and keep track of what is still outstanding.
• Take notes in working sessions and send the agreed actions out the same day.
• Keep the assignment log current with open questions, decisions and their owners.
• Put together handover packs with runbooks, test results and anything still open.

Skills

Calendar management

Document coordination

Note taking

Client coordination

Education

Bachelor's or Associate degree

Tools

Microsoft 365

Excel

Word

Teams

Jira

Asana

Monday.com

Job description

ResolveOps is seeking an Operations Coordinator to manage assignment briefs, session calendars, access requests, meeting notes, and handover records as we finalize client engagements. This is a full-time role that can be done from anywhere in the United States, with Chicago-based roots.

You will support workflows, integrations, and runbooks to ensure clients can run what we build. Responsibilities include organizing new assignments, tracking outstanding items, taking working session notes, and