Remote Post-Launch Support Specialist

ResolveOps; Chicago (IL); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & holidays

Medical, dental, vision

401(k) match

Course budget

Laptop provided

Job summary

ResolveOps, an operations and technology consultancy based in Chicago, is hiring a Customer Support Representative to assist client staff after handovers. This is a full-time remote role, open to candidates anywhere in the United States.

You will handle post-handover inquiries by email, chat and phone, guide users through forms and reports, document recurring questions, escalate complex issues to consultants with context, and help keep client-specific FAQs and guides up to date.

Qualifications

• Customer service experience in help desk or call center; internships allowed.
• Clear, friendly written responses.
• Experience with Microsoft 365 or Google Workspace is required.

Responsibilities

• Answer client users by email, chat and phone in the weeks after a handover.
• Walk users through forms, approval steps and reports.
• Log every question and flag recurring ones.
• Route technical problems to consultants with context.
• Update FAQs and quick guides for each client.

Skills

Customer service

Written communication

Tools

Microsoft 365

Google Workspace

Job description

ResolveOps, an operations and technology consultancy based in Chicago, is hiring a Customer Support Representative to assist client staff after handovers. This is a full-time remote role, open to candidates anywhere in the United States.

You will handle post-handover inquiries by email, chat and phone, guide users through forms and reports, document recurring questions, escalate complex issues to consultants with context, and help keep client-specific FAQs and guides up to date.