Operations Coordinator

ResolveOps; Chicago (IL); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO & sick leave

Medical, dental & vision insurance

401(k) with ResolveOps match

Professional development budget

Laptop and home office setup

Fully remote in the U.S.

Job summary

ResolveOps is seeking an Operations Coordinator to manage assignment briefs, session calendars, access requests, meeting notes, and handover records as we finalize client engagements. This is a full-time role that can be done from anywhere in the United States, with Chicago-based roots.

You will support workflows, integrations, and runbooks to ensure clients can run what we build. Responsibilities include organizing new assignments, tracking outstanding items, taking working session notes, and

Qualifications

• Associate or bachelor's degree, or equivalent office experience.
• Some experience coordinating schedules, documents or projects (internships are fine).
• Comfort with Microsoft 365: Outlook calendars, Excel lists with filters, Word and Teams.
• Experience with Jira, Asana, monday.com or a similar tool (bonus).
• Experience at a professional services or IT company before (bonus).

Responsibilities

• Open each new assignment: brief, session calendar and a list of the people and records we need.
• Chase clients for system access and documents, and keep track of what is still outstanding.
• Take notes in working sessions and send the agreed actions out the same day.
• Keep the assignment log current with open questions, decisions and their owners.
• Put together handover packs with runbooks, test results and anything still open.

Skills

Calendar management

Document coordination

Note taking

Client coordination

Education

Bachelor's or Associate degree

Tools

Microsoft 365

Excel

Word

Teams

Jira

Asana

Monday.com

Job description

ABOUT THE ROLE

Our consultants spend their days inside other companies' processes, and somebody has to keep the paperwork around that work straight. As Operations Coordinator you will look after it: assignment briefs, the calendar of working sessions, access requests, meeting notes and the handover records clients keep once we leave.

The job is full-time and you can do it from anywhere in the United States.

Chicago based. Workflows, integrations, reports, and written handovers so client teams can run what we build.

YOUR WORK

• Open each new assignment: brief, session calendar and a list of the people and records we need
• Chase clients for system access and documents, and keep track of what is still outstanding
• Take notes in working sessions and send the agreed actions out the same day
• Keep the assignment log current with open questions, decisions and their owners
• Put together handover packs with runbooks, test results and anything still open

ESSENTIALS

• An associate or bachelor's degree, or equivalent office experience
• Some experience coordinating schedules, documents or projects (internships are fine)
• Comfort with Microsoft 365: Outlook calendars, Excel lists with filters, Word and Teams
• You have used Jira, Asana, monday.com or a similar tool (bonus)
• You have worked at a professional services or IT company before (bonus)

WHAT COMES WITH IT

• PTO and sick leave, plus all federal holidays
• Medical, dental and vision from your first month
• 401(k) with a ResolveOps match
• An annual budget for courses and certification exams
• We pay for your laptop and home office setup
• Full-time and fully remote in the U.S.

ResolveOps is an EEO employer: all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.