Remote Operations & Customer Support Specialist I

First Citizens Bank; Salt Lake City (UT); Remote; USD 30,000 - 39,000; Full time

Job summary

First Citizens Bank is seeking a remote role that may be hired in Arizona, Montana, Oregon, Colorado, and Utah. The position supports bank products and services, handles customer inquiries, and ensures client satisfaction through servicing requests.

Key duties include account servicing, operations, and relationship-building with customers, vendors, and associates. A high school diploma or GED with 2 years in related roles is required; treasury experience is preferred.

Qualifications

• High School Diploma or GED plus 2 years in Operations, Support, or Customer Service.
• Treasury experience preferred.

Responsibilities

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
• Business Proficiency - Provides knowledge in area of work and assists in promotion and distribution of Bank products or services.

Skills

Builds Productive Relationships

Customer service skills

Organization skills

Problem solving

Troubleshooting

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a remote role that may be hired in Arizona, Montana, Oregon, Colorado, and Utah. The position supports bank products and services, handles customer inquiries, and ensures client satisfaction through servicing requests.

Key duties include account servicing, operations, and relationship-building with customers, vendors, and associates. A high school diploma or GED with 2 years in related roles is required; treasury experience is preferred.