Remote Banking Customer Support Specialist I

Remote Jobs; Bowie (MD); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

PTO

Short-term disability

Holidays

Health insurance

Dental

Vision

401(k) with match

Job summary

Remote Jobs is seeking a Customer Service Specialist I in Maryland to respond to customer inquiries about bank products in the call center. The role emphasizes professional, courteous support and adherence to service levels.

You will handle inbound calls across queues, assist with digital banking, debit card processing, and partner with others to complete transactions. A high school diploma and at least one year in customer service are required.

Qualifications

• Minimum of one year of customer service experience.
• Experience in a call center or financial services preferred.
• Ability to de-escalate and resolve inquiries during the call.

Responsibilities

• Handle inbound calls for account questions and product information.
• Support digital banking services and processing of debit cards.
• Follow procedures to resolve customer issues during the call.
• Maintain knowledge of banking products and policies.
• Meet required call metrics and quality standards.

Skills

Customer service

Time management

Multitasking

Communication skills

Active listening

Education

High school diploma or GED

Job description

Remote Jobs is seeking a Customer Service Specialist I in Maryland to respond to customer inquiries about bank products in the call center. The role emphasizes professional, courteous support and adherence to service levels.

You will handle inbound calls across queues, assist with digital banking, debit card processing, and partner with others to complete transactions. A high school diploma and at least one year in customer service are required.