Remote Banking Operations & Support Specialist

First Citizens Bank; Billings (MT); Remote; USD 30,000 - 39,000; Full time

Job summary

First Citizens Bank is seeking a remote, customer-focused professional to service accounts and support daily operations across a range of client needs. The role works directly with individuals to process requests, address issues, and ensure accurate data entry and documentation.

Based in a remote capacity, the position may be hired in Arizona, Montana, Oregon, Colorado, or Utah, with starting pay ranging from $22 to $28 per hour.

Qualifications

• High School Diploma or GED with 2 years of experience in Operations, Support or Customer Service.
• Treasury experience preferred.

Responsibilities

• Account servicing: manages accounts, portfolios, or packages and handles documentation.
• Operations: performs tasks during customer, vendor, and associate inquiries.
• Service & Support: builds relationships and resolves issues to streamline service.
• Business Proficiency: provides work knowledge and may assist in promoting bank products.

Skills

Builds Productive Relationships

Customer service skills

Organization skills

Problem solving

Troubleshooting

Job description

First Citizens Bank is seeking a remote, customer-focused professional to service accounts and support daily operations across a range of client needs. The role works directly with individuals to process requests, address issues, and ensure accurate data entry and documentation.

Based in a remote capacity, the position may be hired in Arizona, Montana, Oregon, Colorado, or Utah, with starting pay ranging from $22 to $28 per hour.