Business Support Specialist I

First Citizens Bank; Portland (OR); Remote; USD 30,000 - 39,000; Full time

Job summary

First Citizens Bank is seeking a remote Operations Specialist to support account servicing, processing, and customer inquiries across eligible states. The role emphasizes accuracy, compliance, and strong communication to ensure client satisfaction.

Candidates should have a high school diploma and at least two years in operations or customer service; treasury experience is a plus. This full-time position offers remote work within AZ, MT, OR, CO, and UT with competitive benefits.

Qualifications

• High School Diploma or GED with at least 2 years in Operations, Support, or Customer Service.
• Treasury experience preferred.
• Ability to work remotely and meet service levels.

Responsibilities

• Account Servicing and processing for assigned portfolios and accounts.
• Handle inquiries and provide timely resolutions.
• Maintain accurate data entry and documentation in systems.
• Develop relationships with customers and internal partners to meet objectives.

Skills

Customer service

Organization

Problem solving

Troubleshooting

Relationship building

Education

High School Diploma or GED

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, Montana, Oregon, Colorado, and Utah

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities & Qualifications

Duties & Responsibilities:

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Position Specific Skills:

• Builds Productive Relationships
• Customer service skills
• Organization skills
• Problem solving
• Troubleshooting

Qualifications:

Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service

Preferred Area of Experience: Treasury experience preferred

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in CO, the base pay for this position is generally between $22 and $28. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment