Business Support Specialist I

First Citizens Bank; Salt Lake City (UT); Remote; USD 30,000 - 39,000; Full time

Job summary

First Citizens Bank is seeking a remote role that may be hired in Arizona, Montana, Oregon, Colorado, and Utah. The position supports bank products and services, handles customer inquiries, and ensures client satisfaction through servicing requests.

Key duties include account servicing, operations, and relationship-building with customers, vendors, and associates. A high school diploma or GED with 2 years in related roles is required; treasury experience is preferred.

Qualifications

• High School Diploma or GED plus 2 years in Operations, Support, or Customer Service.
• Treasury experience preferred.

Responsibilities

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
• Business Proficiency - Provides knowledge in area of work and assists in promotion and distribution of Bank products or services.

Skills

Builds Productive Relationships

Customer service skills

Organization skills

Problem solving

Troubleshooting

Education

High School Diploma or GED

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, Montana, Oregon, Colorado, and Utah

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities & Qualifications

Duties & Responsibilities:

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Position Specific Skills:

• Builds Productive Relationships
• Customer service skills
• Organization skills
• Problem solving
• Troubleshooting

Qualifications:

Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service

Preferred Area of Experience: Treasury experience preferred

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in CO, the base pay for this position is generally between $22 and $28. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment