Remote Customer Service Specialist

First Bank; Missouri; Remote; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

First Bank is seeking a Customer Service Representative for Missouri/remote. You will act as the initial contact for client inquiries, assess requests, and route complex issues to Tier-2 specialists as needed.

Work hours include daytime shifts with some weekend rotation. The role emphasizes exceptional client service, efficient problem solving, and adherence to First Bank's service standards.

Qualifikationen

• High school diploma or GED is required.
• At least 1 year of client service experience and/or training.
• Experience in a call center is preferred.
• Proficiency with Microsoft Office and business software.

Aufgaben

• Serve as the first point of contact for Tier 1 support and service requests.
• Analyze client requests, set expectations, and forward to Tier-2 if needed.
• Search for answers through documentation and knowledge bases.
• Contribute to individual, team and First Bank performance goals.
• Learn internal systems and master quality service standards.
• Build connections with team members you interact with regularly.

Kenntnisse

Client service experience

Call center experience

Ausbildung

High school diploma / GED

Tools

MS Office

Jobbeschreibung

First Bank is seeking a Customer Service Representative for Missouri/remote. You will act as the initial contact for client inquiries, assess requests, and route complex issues to Tier-2 specialists as needed.

Work hours include daytime shifts with some weekend rotation. The role emphasizes exceptional client service, efficient problem solving, and adherence to First Bank's service standards.