Remote Operations Coordinator, Litigation Support

Steno; United States; A distancia; USD 28.000 - 37.000; Jornada completa

Descripción de la vacante

Steno is seeking an Operations Coordinator for Litigation Support, a remote-first role in the United States. You will triage and route tickets, monitor SLAs, and keep client communications and case records organized across Zendesk, Slack, and Google Workspace.

Join a fast-growing team using cutting-edge tools like Journal Tech, Tyler Odyssey, and ServeManager. You will support knowledge bases, meeting notes, and coaching programs while handling subpoenas and court filings with precision in a

Formación

• Operational experience in litigation or legal support.
• Able to manage high-volume, deadline-driven workflows with precision.
• Comfort reading subpoenas, court filings, notices, and correspondence.

Responsabilidades

• Triage and route incoming Litigation Support tickets to ensure prompt resolution.
• Maintain SLA adherence and keep clients informed on status.
• Manage phone and chat communications, vendor updates, and case records.
• Support knowledge base, meeting notes, and regular coaching sessions.

Conocimientos

Litigation support experience

Operations coordination

Customer service

Attention to detail

Herramientas

Zendesk

Slack

Google Workspace

Journal Tech

Tyler Odyssey

LegalConnect

GreenFiling

Legal CMS

ServeManager

Descripción del empleo

Steno is seeking an Operations Coordinator for Litigation Support, a remote-first role in the United States. You will triage and route tickets, monitor SLAs, and keep client communications and case records organized across Zendesk, Slack, and Google Workspace.

Join a fast-growing team using cutting-edge tools like Journal Tech, Tyler Odyssey, and ServeManager. You will support knowledge bases, meeting notes, and coaching programs while handling subpoenas and court filings with precision in a