Senior Scheduler – White-Glove Client Ops Lead

Steno; United States; Remote; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health, Vision, & Dental Benefits – to

Wellness/Mental Health – shared family

Flexible Paid Time Off

Equity options

Home office setup

Job summary

Steno is seeking a proactive Scheduling & Customer Success Assistant to join its fast-growing legal tech team. You will manage complex scheduling, coordinate with clients, triage requests in Zendesk, and keep stakeholders informed with minimal disruption.

You will work with Google Workspace and Slack, maintain confidentiality, learn new systems quickly, and thrive in a fast-paced startup environment with Pacific Time business hours.

Qualifications

• 2+ years of administrative, coordination, or operational support experience within a court reporting agency, law firm, or legal services company.
• Proficient with technology, cloud-based applications (Google Workspace and Slack preferred).
• Integrity is a core value; you can be trusted to maintain confidentiality and handle sensitive information.
• Quick learner who can pick up new systems and processes.
• Able to prioritize among competing tasks with excellent time management.

Responsibilities

• Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption
• Manage all client preferences and communicate them to your team, providing white glove service
• Triage incoming Zendesk requests and route to appropriate operations team or account manager
• Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to elevate an issue to your Scheduling Manager
• Collaborate with cross-functional teams to ensure all client needs are met

Skills

Admin experience

Time management

Communication skills

Confidentiality

Tools

Google Workspace

Slack

Job description

Steno is seeking a proactive Scheduling & Customer Success Assistant to join its fast-growing legal tech team. You will manage complex scheduling, coordinate with clients, triage requests in Zendesk, and keep stakeholders informed with minimal disruption.

You will work with Google Workspace and Slack, maintain confidentiality, learn new systems quickly, and thrive in a fast-paced startup environment with Pacific Time business hours.