Service of Process Team Lead

Steno Agency, Inc.; United States; Remote; USD 70,500 - 87,500; Full time

Benefits offered by this job

Equity options

Low-cost Medical, Dental, & Vision Coverage

Flexible PTO

Home office setup stipend

Monthly internet/phone offset

Job summary

Steno Agency, Inc. is seeking an experienced leader to manage its Litigation Support Team. This role involves accountability for team results, coaching specialists, and optimizing processes. Candidates should have over 5 years of experience in high-volume service of process and be adept at utilizing data to drive performance. Familiarity with tools such as LegalConnect and ServeManager is required. This position offers a competitive salary range of $70,500 – $87,500, alongside remote work flexibility and a robust benefits package.

Qualifications

• 5+ years of experience in high-volume service of process.
• Proven track record of leading a service of process team.
• Strong understanding of California rules of civil procedure.

Responsibilities

• Manage workloads, hit SLAs, and maintain accuracy.
• Coach team members and ensure quality and productivity.
• Track KPIs and identify trends early to adjust workflows.
• Maintain a reliable process server network and resolve issues.
• Handle escalations and partner cross-functionally as needed.
• Identify inefficiencies and refine operational processes.

Skills

Leadership

KPI Tracking

Service of Process

Data Analysis

Process Optimization

Tools

LegalConnect

ServeManager

GreenFiling

Job description

Why You Should Choose Steno

• Wins together– Equity options included. When Steno grows, you grow.


• Invests in you– Low-cost Medical, Dental, & Vision Coverage with wellness and mental health benefits available to employees and families — well above industry benchmarks.


• Constantly innovates with technology at our core– We are a modern organization solving real problems in an industry that needs a revolutionary approach.


• Emphasizes values– be highly reliable, constantly innovate, and operate with a hospitality mindset.


• Remote-first– with flexible PTO, home office setup stipend, and a monthly internet/phone offset.


• Competitive salary of $70,500 – $87,500– reflects your impact on Steno's litigation support operations and client outcomes.

Why the Litigation Support Team at Steno Is Different

• You own market performance– Manage workloads, hit SLAs, and maintain accuracy with full accountability for team results.


• You lead the team– Coach Specialists, handle complex work, and ensure consistent quality and productivity.


• You use data to stay ahead– Track KPIs, identify trends early, and adjust coverage or workflows as needed.


• You manage vendor performance– Maintain a reliable process server network and address gaps and quality issues quickly.


• You own escalations– Resolve high‑stakes client issues and partner cross‑functionally when needed.


• You improve operations– Identify inefficiencies and refine processes to scale performance.

You'll crush this role if you have 5+ years of experience in high‑volume service of process, with deep expertise throughout California and a strong understanding of its rules of civil procedure. You have a proven track record of leading a service of process dispatching or fulfillment team — you know what it takes to build accountability, develop people, and drive results through others. You're comfortable tracking and reporting on KPIs and you've used that data to coach your team and close performance gaps. You're also experienced with platforms like LegalConnect, ServeManager, GreenFiling, or similar SOP and e‑filing tools.

Employment Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.