Deposition Scheduling Specialist, Customer Success

Steno Agency, Inc.; United States; Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Vision & dental benefits

Flexible PTO

Equity options

Home office stipend

Job summary

Steno is seeking a Scheduler to join the Customer Success Team. You will support Account Managers with scheduling, client communication, and administrative tasks for depositions and services.

The role requires 2+ years in administrative/coordination within legal services, strong communication, and proficiency with Google Workspace and Slack. The position is on-site within US time zones, with benefits and a home office stipend.

Qualifications

• Experience in administrative or coordination roles within legal services.
• Strong communication and listening skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Manage complex scheduling and rescheduling with minimal disruption.
• Communicate client preferences to the team for white-glove service.
• Triage Zendesk requests and route to appropriate team.
• Deescalate difficult client interactions professionally.
• Collaborate with cross-functional teams to meet client needs.
• 2+ years of admin/coordination experience in court reporting, law firm, or legal services.
• Proficient with Google Workspace and Slack.
• Maintain confidentiality and handle sensitive information.
• Fast learner; pick up new systems quickly.
• Prioritize tasks and manage time effectively.
• Follow detailed processes and stay organized.
• Flexible with ambiguity and change.
• Excellent listening and written/verbal communication.
• Interest in growth within a fast-paced tech startup.
• MUST be in Pacific, Mountain, or Central Time Zone; 9:00–5:30 or 10:00–6:30 PT.
• Hourly rate: $20–$27.

Skills

Communication

Time management

Detail-oriented

Tech-savvy

Google Workspace

Slack

Tools

Google Workspace

Slack

Job description

Steno is seeking a Scheduler to join the Customer Success Team. You will support Account Managers with scheduling, client communication, and administrative tasks for depositions and services.

The role requires 2+ years in administrative/coordination within legal services, strong communication, and proficiency with Google Workspace and Slack. The position is on-site within US time zones, with benefits and a home office stipend.