Operations Coordinator, Litigation Support

Steno; United States; Remote; USD 28,000 - 37,000; Full time

Job summary

Steno is seeking an Operations Coordinator for Litigation Support, a remote-first role in the United States. You will triage and route tickets, monitor SLAs, and keep client communications and case records organized across Zendesk, Slack, and Google Workspace.

Join a fast-growing team using cutting-edge tools like Journal Tech, Tyler Odyssey, and ServeManager. You will support knowledge bases, meeting notes, and coaching programs while handling subpoenas and court filings with precision in a

Qualifications

• Operational experience in litigation or legal support.
• Able to manage high-volume, deadline-driven workflows with precision.
• Comfort reading subpoenas, court filings, notices, and correspondence.

Responsibilities

• Triage and route incoming Litigation Support tickets to ensure prompt resolution.
• Maintain SLA adherence and keep clients informed on status.
• Manage phone and chat communications, vendor updates, and case records.
• Support knowledge base, meeting notes, and regular coaching sessions.

Skills

Litigation support experience

Operations coordination

Customer service

Attention to detail

Tools

Zendesk

Slack

Google Workspace

Journal Tech

Tyler Odyssey

LegalConnect

GreenFiling

Legal CMS

ServeManager

Job description

Operations Coordinator, Litigation Support /Remote

Why You Should Choose Steno

At Steno, we’re growing fast and transforming the litigation technology industry with best-in‑class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in your benefits – Premium Medical, Dental, & Vision Coverage, with 100% of premiums covered for some plans - well above industry benchmarks.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Provides meaningful coaching and support - a team of Litigation Support leaders and professionals who will unlock your greatest potential
• Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset
• Remote-first – with flexible PTO, home office setup, and a monthly stipend to cover internet and phone costs
• Offers Competitive Base Salary + Growth Opportunities - Enjoy competitive pay of $20–$27 per hour, plus the opportunity to grow into a senior role as you advance.

Why Litigation Support Services at Steno Is Different

• Own the process from start to finish - triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to SLAs
• Thrive in a high-volume, fast-paced environment - juggle multiple tickets and priorities without missing a beat, and adapt quickly as needs shift
• Keep client orders on track - manage phone and Zendesk communications, monitor job milestones, request vendor updates, and keep customers informed on status
• Be the problem-solver - resolve issues cross-functionally, elevate time‑sensitive requests to the right person or team, and keep case records clean and accurate (no duplicates, proper merges)
• Communicate like a pro - bring a hospitality mindset to every interaction with clients, vendors, and teammates
• Work with cutting-edge tools - navigate Zendesk, Slack, Google Workspace, and eFiling/case management platforms like Journal Tech, Tyler Odyssey, LegalConnect, GreenFiling, Legal CMS, and ServeManager
• Stay organized and on top of it all - support Lit Support projects like the Guru knowledge base and meeting notes, and grow through regular 1:1s, coaching, and quality reviews

You'll crush this role if you have operational experience in litigation or legal support and you've demonstrated the ability to manage high-volume, deadline‑driven workflows with precision. You're comfortable reading and interpreting common legal documents (subpoenas, court filings, notices, correspondence), and you're detail‑oriented and organized enough to juggle multiple requests at once. Prior experience in legal support, paralegal work, customer service, or operations coordination rounds out your background. In this role, you will cover Monday through Friday, 9 am–6 pm or 10 am–7 pm PT.

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [e-mail].
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI‑assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.