Remote Operations Coordinator – Litigation Support
Steno Agency, Inc.
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Benefits offered by this job
Job summary
Steno Agency, Inc. is seeking an Operations Coordinator for Litigation Support. This remote-first role involves triaging tickets, coordinating with clients and vendors, and maintaining milestones in a high-volume environment. You will work with Zendesk, Slack, and various legal tech platforms.
The role emphasizes reliability, innovation, and hospitality, with competitive pay and opportunities to advance within Lit Support.
Qualifications
- Operational experience in litigation or legal support.
- Ability to read and interpret common legal documents.
- Detail-oriented and organized with ability to juggle multiple requests.
- Experience in legal support, paralegal work, customer service, or operations coordination.
Responsibilities
- Own the process from start to finish, triage and route tickets, ensure SLA adherence.
- Thrive in a high-volume, fast-paced environment with multiple priorities.
- Keep client orders on track by managing communications and milestones.
- Be a problem-solver and resolve issues cross-functionally.
- Communicate like a pro with clients, vendors, and teammates.
- Work with cutting-edge tools such as Zendesk, Slack, and Google Workspace.
- Stay organized and support Lit Support projects and meeting notes.
Skills
Tools
Job description
Steno Agency, Inc. is seeking an Operations Coordinator for Litigation Support. This remote-first role involves triaging tickets, coordinating with clients and vendors, and maintaining milestones in a high-volume environment. You will work with Zendesk, Slack, and various legal tech platforms.
The role emphasizes reliability, innovation, and hospitality, with competitive pay and opportunities to advance within Lit Support.
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