Remote Operations & Client Services Specialist

Jobgether; United States; Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Remote work

Part-time schedule

Weekday flexibility

Broad responsibilities

Ownership and autonomy

Job summary

Jobgether is seeking an Operations & Client Services Coordinator based in the United States for a remote, part-time role that combines client services, administrative coordination, technology support, and executive assistance.

You will serve as a key point of contact for client inquiries, billing follow-ups, contract renewals, and operational issues, ensuring requests are handled promptly and professionally.

Qualifications

• Excellent written and spoken English, with professional client communication.
• Experience in operations, administration, executive assistance, customer service, or related support functions.
• Strong client service skills and ability to handle inquiries, follow-ups, and sensitive situations professionally.
• Proficiency with Google Workspace and comfort managing user accounts and learning new platforms.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Proactive problem-solving and good judgment for when to escalate.

Responsibilities

• Respond to client questions regarding billing, accounts, schedules, contracts, and services.
• Monitor delayed or failed payments and upcoming contract renewals to ensure timely follow-ups.
• Coordinate with internal teams to resolve client concerns and escalate urgent matters to leadership.
• Review operational reports, identify items needing attention, and follow up on missing information or inconsistencies.
• Maintain accurate client, employee, billing, and operational records across company systems.
• Assist with time tracking corrections and payroll preparation as part of compensation support.
• Support recurring administrative processes and special projects as needed.
• Create and maintain email addresses, user accounts, and Google Workspace groups.
• Troubleshoot routine account and technology issues and learn new software workflows.
• Manage calendars, appointments, inboxes, and executive schedules; organize inboxes for executives.

Tools

Google Workspace

Job description

Jobgether is seeking an Operations & Client Services Coordinator based in the United States for a remote, part-time role that combines client services, administrative coordination, technology support, and executive assistance.

You will serve as a key point of contact for client inquiries, billing follow-ups, contract renewals, and operational issues, ensuring requests are handled promptly and professionally.