Remote Service Coordinator — Growth & Balance

WorkBetterNow; États-Unis; À distance; USD 13 000 - 18 000; Plein temps

Avantages offerts par ce poste

Remote work

Wellness allowance

Paid parental leave

Résumé du poste

WorkBetterNow seeks a remote Service Coordinator to schedule, coordinate, and support service operations for U.S.-based clients while collaborating with LATAM professionals.

You will manage work orders, communicate with clients and technicians, and track service delivery to meet SLAs. This full-time role emphasizes organization, reliability, and a commitment to continuous improvement in a 100% remote environment.

Qualifications

• Bachelor’s degree in Business Administration or related field (or equivalent experience).
• 2+ years of proven experience in service coordination, dispatch, or administrative roles.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Experience with scheduling or CRM/dispatch systems (preferred).
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsabilités

• Schedule and coordinate service appointments, work orders, and technician dispatching.
• Serve as the main point of contact for clients regarding service requests and updates.
• Create, assign, and manage work orders in service management systems.
• Track service jobs to ensure timely completion and follow-ups.
• Communicate with field technicians to coordinate schedules and resolve issues.
• Maintain accurate records of service activities, invoices, and documentation.
• Handle customer inquiries, complaints, and service-related concerns professionally.
• Monitor service performance and ensure SLAs are met.
• Generate reports on service operations and performance metrics.
• Coordinate parts, materials, or equipment needed for service jobs.
• Support continuous improvement of service processes and workflows.

Connaissances

Organizational skills

Multitasking

Communication skills

Customer service

Scheduling experience

Formation

Bachelor's degree in Business Administration or related field

Outils

CRM/dispatch systems

Description du poste

WorkBetterNow seeks a remote Service Coordinator to schedule, coordinate, and support service operations for U.S.-based clients while collaborating with LATAM professionals.

You will manage work orders, communicate with clients and technicians, and track service delivery to meet SLAs. This full-time role emphasizes organization, reliability, and a commitment to continuous improvement in a 100% remote environment.