Senior Workers' Comp Client Success Lead

Jobgether SRL; United States; Remote; USD 59,000 - 75,000; Full time

Job summary

Jobgether is seeking a client operations specialist in the United States to serve as the primary operational contact for assigned clients, ensuring smooth collaboration and delivery of services.

You will monitor performance metrics, resolve escalations, and work with clients, vendors, and internal teams to address workflow challenges and identify opportunities for process improvements that enhance service quality.

Qualifications

• Proven ability to manage client relationships and service delivery.
• Strong analytical and problem-solving skills.
• Experience using Microsoft Office and AI-enabled tools.

Responsibilities

• Serve as primary operational contact for assigned clients.
• Monitor performance metrics and resolve escalations effectively.
• Work with clients, vendors, and internal teams on workflow challenges.
• Identify and implement process improvements to enhance service quality.

Skills

Client service

Analytical skills

AI-enabled tools

Microsoft Office

Tools

Microsoft Office

Job description

Jobgether is seeking a client operations specialist in the United States to serve as the primary operational contact for assigned clients, ensuring smooth collaboration and delivery of services.

You will monitor performance metrics, resolve escalations, and work with clients, vendors, and internal teams to address workflow challenges and identify opportunities for process improvements that enhance service quality.