Remote Operations Associate II: Process Improvement

Advocate Health; Bismarck (ND); Remote; USD 39,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Educational assistance

Retirement plan

Job summary

Advocate Health is seeking a remote, full-time Operations Analyst with an Associates degree and 2+ years in practice operations or 4 years in related roles. You will collect and analyze data, conduct time studies, and drive process improvements across multiple projects. Experience with Epic Workqueue is preferred, with Epic backend experience a plus.

Travel to facilities as needed. The role emphasizes documentation, change management, and training teammates on new workflows and tools, while

Qualifications

• Associates degree required.
• 2 years practice operations experience or 4 years of related clerical/clinical practice experience required.
• Epic Workqueue experience preferred; Epic backend experience is a plus.

Responsibilities

• Collects, reviews, and analyzes data related to assigned projects.
• Performs time studies for process improvements and measures performance pre- and post-change.
• Develops and publishes process workflows and job aids.
• Leads change management for process and workflow changes for internal customers.
• Manages multiple projects concurrently and trains teammates on systems and new functionality.
• Collaborates with providers, team members, and practice managers to achieve goals.

Skills

Data analysis

Time management

Communication

Project coordination

Education

Associates Degree

Tools

Epic Workqueue

Epic backend

Job description

Advocate Health is seeking a remote, full-time Operations Analyst with an Associates degree and 2+ years in practice operations or 4 years in related roles. You will collect and analyze data, conduct time studies, and drive process improvements across multiple projects. Experience with Epic Workqueue is preferred, with Epic backend experience a plus.

Travel to facilities as needed. The role emphasizes documentation, change management, and training teammates on new workflows and tools, while