Remote Operations Analyst — Drive Process & Efficiency

Stanley Black & Decker, Inc.; United States; Remote; USD 46,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental

Life insurance

Vision

Wellness program

Disability

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Tool discounts

Partner discounts

Job summary

Stanley Black & Decker, Inc. in Maryland offers an Operations Analyst role as a remote employee. You’ll design SOPs to boost division productivity, support project planning, and guide teams on best practices.

You’ll also develop workflows, improve training programs, conduct financial analyses, and optimize order processing. Strong Excel/Power BI skills and SAP/TCIC experience are required.

Qualifications

• 3–5 years of experience in customer service or operations roles.
• Excellent verbal and written communication skills; ability to lead meetings and deliver presentations.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint; experience with Power BI.
• Experience with SAP/TCIC systems.
• Strong analytical skills to identify process gaps and drive improvements.
• Willingness to travel up to 20% as required.

Responsibilities

• Designing and implementing SOPs to improve productivity across the division.
• Supporting the planning and execution of projects and strategic initiatives.
• Delivering training and guidance to team members on operational processes and best practices.
• Developing and maintaining efficient workflows to support operational outcomes and informed decision-making.
• Enhancing internal and partner training programs by refining procedures, tools, and best practices.
• Conducting financial analysis and preparing regular reports.
• Managing and optimizing order processing and fulfillment.

Skills

Customer service

Operations

Communication

Analytical skills

Travel up to 20%

Tools

Power BI

Excel

PowerPoint

Word

SAP/TCIC

Job description

Stanley Black & Decker, Inc. in Maryland offers an Operations Analyst role as a remote employee. You’ll design SOPs to boost division productivity, support project planning, and guide teams on best practices.

You’ll also develop workflows, improve training programs, conduct financial analyses, and optimize order processing. Strong Excel/Power BI skills and SAP/TCIC experience are required.