Remote Operations Analyst — Process & Analytics

Stanley Black & Decker, Inc.; Maryland; On-site; USD 46,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, life, vision

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Discounts on tools

Job summary

Stanley Black & Decker, Inc. is seeking an Operations Analyst to join the Product Service Division as a remote employee based in Maryland. You will design SOPs to boost productivity, support project initiatives, and deliver training to team members on operational processes.

This role focuses on developing efficient workflows, conducting financial analyses, and managing order processing and fulfillment with SAP/TCIC, Excel, and Power BI. Up to 20% travel may be required.

Qualifications

• 3–5 years of experience in customer service or operations.
• Strong written and verbal communication; able to lead meetings and deliver presentations.
• Advanced Excel, Word, and PowerPoint; Power BI experience.
• Experience with SAP/TCIC systems.
• Willing to travel up to 20%.

Responsibilities

• Designing and implementing SOPs to improve productivity across the division.
• Supporting the planning and execution of projects and strategic initiatives.
• Delivering training and guidance to team members on operational processes and best practices.
• Developing and maintaining efficient workflows to support operational outcomes and informed decision‑making.
• Enhancing internal and partner training programs by refining procedures, tools, and best practices.
• Conducting financial analysis and preparing regular reports.
• Managing and optimizing order processing and fulfillment.

Skills

Customer service/ops experience

Communication skills

Analytical thinking

Travel up to 20%

Tools

Excel

Word

PowerPoint

Power BI

SAP/TCIC systems

Job description

Stanley Black & Decker, Inc. is seeking an Operations Analyst to join the Product Service Division as a remote employee based in Maryland. You will design SOPs to boost productivity, support project initiatives, and deliver training to team members on operational processes.

This role focuses on developing efficient workflows, conducting financial analyses, and managing order processing and fulfillment with SAP/TCIC, Excel, and Power BI. Up to 20% travel may be required.