Remote Operations Analyst: Billing & Product Config

Nrg; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

NRG Energy is seeking an Operations Analyst to maintain and optimize product and billing configurations across its ISO markets. You will act as a subject matter expert, ensuring accurate revenue recognition for extensive service locations and monthly revenue, while collaborating with Sales, Billing, Finance, Pricing, and Customer Care teams.

The role requires strong analytical abilities, attention to detail, and the ability to drive process improvements in a dynamic energy market.

Qualifications

• Minimum of 2 years energy industry experience or understanding of wholesale energy markets
• Bachelor’s degree preferred in Economics, Finance, Business, or related area
• Strong mathematical, analytical, and problem-solving skills; detail-oriented; capable of working with limited supervision

Responsibilities

• Support development, launch, and optimization of commercial commodity and non-commodity products, including billing configuration and product setup across ISO markets
• Create and maintain accurate billing configurations for over 480,000 service locations, ensuring timely and complete billing of $675M+ monthly revenue
• Partner with Sales, Billing, Finance, Pricing, and other teams to ensure consistent product treatment and revenue recognition
• Analyze regulatory/legal changes and support operational implementation; calculate net metering accounts based on tariffs and usage
• Address complex customer or system issues and provide expert guidance on product configuration and billing across ISO markets
• Contribute to continuous improvement initiatives and identify system efficiencies in collaboration with management and SMEs
• Perform related tasks with limited supervision, maintaining a proactive and solution-oriented mindset

Skills

Analytical thinking

Problem solving

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Economics/Finance/Business

Tools

Excel

Power BI

Visio

PowerPoint

Access

Job description

NRG Energy is seeking an Operations Analyst to maintain and optimize product and billing configurations across its ISO markets. You will act as a subject matter expert, ensuring accurate revenue recognition for extensive service locations and monthly revenue, while collaborating with Sales, Billing, Finance, Pricing, and Customer Care teams.

The role requires strong analytical abilities, attention to detail, and the ability to drive process improvements in a dynamic energy market.