Remote Global Vendor Management Analyst

Nrg Energy; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

NRG Energy is seeking a Vendor Management Analyst to analyze and resolve global issues affecting the Customer Care organization. You will monitor business processes, perform analysis, and coordinate improvements across IT, Back Office, Consumer Operations, Marketing, Accounting, HR, Legal, Regulatory, and Procurement to ensure timely issue resolution and strong retention metrics.

The role requires liaison with third party providers, large and small changes implementation, and training

Qualifications

• High School diploma or GED equivalent required
• 1-2 years of experience in analyzing data and looking for trends to improve performance

Responsibilities

• Act as a liaison between the customer care organization and third party service providers
• Act as a liaison between the customer care organization and other business units and departments
• Prepare spreadsheets, graphics, and word documents as required for reporting, analysis, documentation, and presentations
• Maintain close and ongoing relationships with internal customer facing groups as well as Back Office to affect timely response to customer issues
• Identify, document, and implement reporting processes & call forecasting processes between Work Force Management & Service Provider
• Perform call center metrics and financial analysis
• Assist in the monthly call forecasting and communication processes
• Develop and document training requirements, training materials and provide training as required for call center representatives, supervisors and management

Job description

NRG Energy is seeking a Vendor Management Analyst to analyze and resolve global issues affecting the Customer Care organization. You will monitor business processes, perform analysis, and coordinate improvements across IT, Back Office, Consumer Operations, Marketing, Accounting, HR, Legal, Regulatory, and Procurement to ensure timely issue resolution and strong retention metrics.

The role requires liaison with third party providers, large and small changes implementation, and training