Hybrid Retail Billing & Ops Analyst

ENGIE; Houston (TX); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

ENGIE North America in Houston, TX seeks an Analyst I, Retail Operations to support accurate and timely billing for ENGIE’s Retail Commercial and Industrial customers. You will review unbilled and operational reports, research billing discrepancies, and coordinate resolutions with internal teams and third-party vendors.

You will use multiple data systems and Microsoft Office tools to analyze information, respond to customer concerns, and support daily operational processes.

Qualifications

• Bachelor’s degree or four years of directly relevant experience in place of a degree.
• Up to two years of analytical experience in a business environment.
• Knowledge of retail energy operations, procedures, and regulatory standards.
• Ability to research billing issues, analyze data, and manage multiple assignments accurately and on time.
• Proficiency with Microsoft Office and the ability to work across multiple data systems.
• Clear written and verbal communication skills.
• Strong attention to detail, follow-through, reliability, and ethical judgment.
• Ability to work independently while collaborating effectively with colleagues, cross-functional teams, and third-party vendors.
• This role is eligible for our hybrid work policy
• Must be willing and able to comply with all ENGIE ethics and safety policies

Responsibilities

• Research and resolve billing disputes while communicating timely updates to internal and external customers.
• Review and update daily reports that support billing and operational processes.
• Apply sound business judgment when addressing customer issues, billing problems, and data requests.
• Gather requirements and perform quality assurance testing for billing, reporting, and customer-experience initiatives.
• Implement quality-control measures designed to improve outgoing invoice accuracy.
• Partner with colleagues across departments to strengthen end-to-end delivery processes.
• Coordinate with the Compliance group to meet applicable business-control, regulatory, and internal requirements.
• Deliver against established key performance indicators.
• Train new team members and maintain accurate, relevant training materials.

Skills

Billing research

Data analysis

Multitasking

Microsoft Office

Written and verbal communication

Attention to detail

Independent work with collaboration

Education

Bachelor’s degree in business, finance, accounting, or related field

Tools

Microsoft Office

Data systems

Job description

ENGIE North America in Houston, TX seeks an Analyst I, Retail Operations to support accurate and timely billing for ENGIE’s Retail Commercial and Industrial customers. You will review unbilled and operational reports, research billing discrepancies, and coordinate resolutions with internal teams and third-party vendors.

You will use multiple data systems and Microsoft Office tools to analyze information, respond to customer concerns, and support daily operational processes.