Sales Support Analyst (remote)

Nrg Energy; Honolulu (HI); Hybrid; USD 60,000 - 90,000; Full time

Job summary

NRG Energy is seeking a Sales Support Associate to act as the subject matter expert on our retail energy operations, processes, and systems. You will support NRG Sales originators to drive revenue through accurate pricing, contract preparation, and customer-facing activity.

The role requires 2+ years in sales or customer service, solid knowledge of utility rules, and strong analytical and communication skills in a hybrid work setting in Hawaii.

Qualifications

• High School Diploma required.
• 2+ years experience in sales, marketing, or customer service.
• Knowledge of utility rules and requirements for retail energy suppliers.
• Proficiency with Microsoft Office products.
• Excellent analytical and problem-solving skills.

Responsibilities

• Collect and verify Power and Natural Gas usage information.
• Ensure accurate deal structure of Power, Natural Gas, and other product offerings.
• Price and prepare proposals/contracts and assist in generating revenue.
• Create proposals and contracts for Power and Natural Gas customers.
• Maintain SLA productivity targets in managing deal setups and delivering RFPs on time.
• Adjudicate and approve credit for small customers via utility invoice review and internal pay history review.

Skills

Analytical/problem-solving

Oral/written communication

Customer service

Teamwork

Attention to detail

Fast-paced environment

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

CRM systems

Pricing systems

Job description

Job Summary

The NRG Sales Support Associate’s primary responsibility is to serve as subject matter expert on the company’s retail energy business operations, processes, and systems to assist NRG Sales originators with maximizing the efficient growth of the business through revenue generation activities.

Essential Duties / Responsibilities

• Collect and verify Power and Natural Gas usage information.
• Ensure accurate deal structure of Power, Natural Gas, and other product offerings.
• Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue; Create proposals and contracts for Power and Natural Gas customers.
• Maintain SLA productivity target in managing deal set ups delivering RFPs on time
• Generate and review contracts for various product offerings. Assist in contract renewal efforts. Identify customers up for renewal and provide updated pricing
• Adjudicate and approve credit for small customers via utility invoice review and internal pay history review
• Meet with customers and channel partners as necessary in the presentation of pricing or post sales account management
• Act as a liaison between the sales originators, customers, sales channels, and Operations departments to resolve customer issues
• Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes
• Assist in development of Request for Proposal response packages
• Produce ad-hoc customer reports
• Research and resolve enrollment failures, and dropped customer accounts to minimize any negative financial impact
• Maintain knowledge on commodity and Solutions products, contract terms and conditions, DE risk policy and internal processes.
• Follow all Sales, Legal and Contract Administration policies and procedures to avoid and minimize financial risk.
• Initiate and coordinate accurate and timely LDC enrollment paperwork.

Minimum Requirements

• High School Diploma
• 2 or more years experience in sales, marketing, or customer service.
• Knowledge of utility rules and requirements for retail energy suppliers
• User capability with Microsoft Office products
• Excellent analytical and problem-solving skills required.

Preferred Qualifications

• Bachelor’s degree preferred; preferably in Business Management, Marketing, or a related field
• Energy industry experience preferredKnowledge of retail energy commodity products and pricing components preferred
• Knowledge of the sales cycle preferred

Additional Knowledge, Skills and Abilities

• Excellent analytical and problem-solving skills required.
• Excellent oral and written communication skills with a commitment to delivering superior customer service.
• Ability to work as part of a team in a fast-paced entrepreneurial team environment.
• Attention to detail and deadline orientation; Ability to navigate competing priorities.
• Resourcefulness and ability to work with limited supervision.

Working Conditions

Open office environment. Sensory attention: Continual need to give concentrated attention where multiple stimuli are changing quickly and where 2 or more senses – hearing, seeing, touching, and tasking – must be used in coordination. Mental stress: Continuous occurrence of strong demand for results and multiple simultaneous demands requiring decisions. Travel minimal. Hybrid schedule.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is occasional opportunity to move about.