Remote & Onsite Network Support Technician

Inserso Corporation; Williston (VT); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Short and Long-Term Disability

401(k)

Job summary

A technology services provider is seeking a Network Support Technician who will provide onsite and remote support to DHS customers. The role involves troubleshooting IT issues, maintaining network systems, and generating activity reports. Candidates must have an Associate Degree or equivalent experience, at least 1 year of IT support experience, and excellent team collaboration skills. This position offers a salary between $55,000 and $72,000, along with a comprehensive benefits package including health insurance and paid time off.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• 1+ years of IT-related support experience, preferably in a helpdesk or customer support role.
• Must have excellent team skills and collaboration skills.

Responsibilities

• Provide onsite and remote Tier 2 support for user IT issues.
• Assist in testing and maintaining server configurations.
• Provide daily, weekly, and monthly activity reports.

Skills

Troubleshooting IT issues

Customer support

Attention to detail

Team collaboration

Network products knowledge

Education

Associate Degree or equivalent experience

Tools

ServiceNow

Job description

A technology services provider is seeking a Network Support Technician who will provide onsite and remote support to DHS customers. The role involves troubleshooting IT issues, maintaining network systems, and generating activity reports. Candidates must have an Associate Degree or equivalent experience, at least 1 year of IT support experience, and excellent team collaboration skills. This position offers a salary between $55,000 and $72,000, along with a comprehensive benefits package including health insurance and paid time off.