Remote Online Homebuyer Specialist

Civetta Property Group; Philadelphia (Philadelphia County); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Civetta Property Group is seeking a customer-focused Online Sales Consultant to connect prospective homebuyers with our homes and communities. This full-time, hybrid role requires weekend availability; you will work remotely and come to our office at 230 N 2nd St for sales meetings and other team meetings.

Candidates must reside within their assigned coverage area. This position reports to the Director of Sales.

Qualifications

• At least three years of sales or customer service experience.
• Comfort communicating with customers by phone, email, text, and video.
• Proficiency with standard office software and the ability to learn HubSpot and other digital sales tools.
• Availability to work a full-time, five-day schedule that includes weekends.
• Residence within the assigned coverage area and the ability to travel to communities as needed.
• Knowledge of Fair Housing laws, or willingness to complete Fair Housing training.

Responsibilities

• Respond promptly and professionally to inquiries from our website, online listings, digital campaigns, and other lead sources, with a goal of responding within 15 minutes during business hours.
• Engage prospects by phone, email, and text to understand their home preferences, budget, timeline, and location needs.
• Schedule home tours and provide the sales team with a clear handoff, including relevant buyer information.
• Schedule appointments or calls between prospects and our New Home Advocate.
• Connect prospects with our preferred lending partners so they are pre-qualified before their home tour.
• Maintain personalized follow-up based on each prospect’s interests and readiness to purchase.
• Partner with sales and marketing to improve lead conversion and identify opportunities to reengage prospects.
• Conduct proactive outreach and appointment-setting campaigns.

Skills

Customer-first approach

Sales instincts

Clear communication

Time management

Multi-tasking

Team collaboration

Philadelphia knowledge

Tools

HubSpot CRM

Office software

Job description

Civetta Property Group is seeking a customer-focused Online Sales Consultant to connect prospective homebuyers with our homes and communities. This full-time, hybrid role requires weekend availability; you will work remotely and come to our office at 230 N 2nd St for sales meetings and other team meetings.

Candidates must reside within their assigned coverage area. This position reports to the Director of Sales.