Online Sales Concierge — Remote/Hybrid Real Estate

AmeriCraft Homes; Charlotte (NC); Hybrid; USD 45,000 - 75,000; Full time

Job summary

AmeriCraft Homes is seeking an Online Sales Consultant in Charlotte/Remote-friendly role to be the first point of contact for prospective buyers. You will connect leads online and turn interest into appointments by sharing basic information and building enthusiasm for a meeting with a Sales Consultant.

This fast-growing business supports multiple properties. You will respond to email leads, handle calls, and follow up to schedule on-site or virtual appointments, delivering a warm handoff to the

Qualifications

• Experience using Salesforce as a CRM.
• Friendly, warm, and engaging phone etiquette with a commitment to creating a positive customer experience.
• Comfortable handling a high volume of inbound and outbound calls with leads who have requested information through our websites.

Responsibilities

• Respond to all email leads promptly.
• Handle inbound calls with the goal of generating on-site or virtual appointments for the Sales Team.
• Make outbound calls to database leads to generate appointments.
• Provide consistent follow-up to online prospects with the goal of scheduling appointments with the Onsite Sales Team.
• Serve as a concierge to prospective buyers, creating a warm and seamless handoff to the Sales Team or Rental Management Company.
• Provide a high-level overview of features and benefits to build interest and motivate prospects to take action.
• Use discovery questions to identify each buyer’s area of interest.
• Deliver a world-class experience for buyers and their representatives.

Skills

Phone etiquette

Inbound/outbound calling

Customer service

Tools

Salesforce

Job description

AmeriCraft Homes is seeking an Online Sales Consultant in Charlotte/Remote-friendly role to be the first point of contact for prospective buyers. You will connect leads online and turn interest into appointments by sharing basic information and building enthusiasm for a meeting with a Sales Consultant.

This fast-growing business supports multiple properties. You will respond to email leads, handle calls, and follow up to schedule on-site or virtual appointments, delivering a warm handoff to the