Remote Home Concierge Specialist - Real Estate Support

Clever Real Estate; United States; Remote; USD 2,000 - 4,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid time off 18 days + holidays

Parental leave 6-12 weeks

Counseling sessions

Meditation program

Job summary

Clever Real Estate is hiring a full-time Home Concierge Specialist for 100% remote work in the United States. You will be the first contact for buyers and sellers, qualifying opportunities and building excitement from the start, while guiding customers through the real estate journey.

This remote role suits someone who thrives in a high-volume call-center, communicates clearly, and can manage a busy schedule.

Qualifications

• Experience in sales, customer service, or a call-center environment.
• Strong verbal and written communication skills.
• Comfort in a remote support environment with high call volume.
• Ability to work independently and manage time effectively.
• Ability to maintain a set work schedule.
• Growth mindset – eager to learn and improve.
• Real estate experience is a plus but not required.
• Ability to multi-task while having robust conversations with customers.

Responsibilities

• Dial up to 80 calls daily (depending on seasonality) with customers who are expecting communication from Clever.
• Educate home buyers and sellers on Clever’s process, clearly communicating our value proposition.
• Discover customer needs, provide guidance, answer questions about Clever’s services, and connect customers with the right solutions.
• Collect and verify key customer details to ensure accurate data is passed to our network of real estate agents.
• Collaborate with internal team members to ensure smooth handoffs through text introductions or live transfers.
• Follow up with existing customers to confirm their needs are being met by agents.
• Deliver a 5-star, world-class experience for every customer at every touchpoint.

Skills

Sales experience

Customer service

Call-center experience

Verbal communication

Written communication

Remote work experience

Independent work

Time management

Schedule discipline

Growth mindset

Job description

Clever Real Estate is hiring a full-time Home Concierge Specialist for 100% remote work in the United States. You will be the first contact for buyers and sellers, qualifying opportunities and building excitement from the start, while guiding customers through the real estate journey.

This remote role suits someone who thrives in a high-volume call-center, communicates clearly, and can manage a busy schedule.