Remote Oncology Patient Access Manager

GlaxoSmithKline; Durham (NC); Remote; USD 152,000 - 254,000; Full time

Job summary

The Patient Access Manager at GlaxoSmithKline is a field-based, non-promotional contact across the Oncology portfolio, guiding providers, patients and caregivers through onboarding, access, and ongoing treatment. You will educate on coverage, assist with enrollment in GSK services, and coordinate with pharmacies and internal teams to resolve payer and access issues.

Role requires collaboration with HCP offices, adherence to HIPAA and compliance rules, and travel up to 20% within the territory;

Qualifications

• Bachelor's degree required.
• 3+ years in field reimbursement, hub case management or related programs.
• Willingness to travel up to 20% and maintain a valid driver's license.
• Active RN license and BSN preferred.

Responsibilities

• Serve as the SPOC for patients and caregivers, guiding through onboarding and ongoing treatment journey.
• Educate patients on coverage, cost-sharing and financial assistance options.
• Support enrollment in GSK services and navigate eligibility requirements.
• Document interactions in Salesforce Health Cloud and adhere to privacy/compliance rules.
• Coordinate with Specialty Pharmacy, Medical Information, and back-office teams as needed.
• Explain payer coverage, coding, and payment policies to provider offices.
• Identify barriers and escalate to specialist access functions and leadership.

Skills

Patient navigation

Access & reimbursement

CRM systems

Salesforce Health Cloud

Communication skills

Travel readiness

Education

Bachelor's degree

RN license

BSN

Tools

Salesforce Health Cloud

Job description

The Patient Access Manager at GlaxoSmithKline is a field-based, non-promotional contact across the Oncology portfolio, guiding providers, patients and caregivers through onboarding, access, and ongoing treatment. You will educate on coverage, assist with enrollment in GSK services, and coordinate with pharmacies and internal teams to resolve payer and access issues.

Role requires collaboration with HCP offices, adherence to HIPAA and compliance rules, and travel up to 20% within the territory;