Remote Oncology Patient Access Lead

GSK; Durham (NC); Remote; USD 152,000 - 254,000; Full time

Job summary

GSK is seeking a Patient Access Manager to serve as the field-based single point of contact for providers, patients, and caregivers across the Oncology portfolio. The role guides onboarding, access, and ongoing treatment journey, coordinating with back-office teams for enrollment, coding, and payment questions after a prescribing decision is made.

The position requires a Bachelor's degree and 3+ years in reimbursement, hub case management, or patient experience programs, with up to 20% travel

Qualifications

• Bachelor's degree.
• 3+ years of experience in field reimbursement, hub case management, patient experience programs, or related areas.
• Ability to travel up to 20%, including overnights.
• Valid driver's license.

Responsibilities

• Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved information on oncology care, benefit discussions, and program resources.
• Conduct welcome calls and ongoing journey touchpoints, guiding patients through onboarding and program steps.
• Assist patient enrollment in GSK services (e.g., PAP) and help offices gather missing information and capture consent.
• Provide program-specific education using approved materials and ensure coverage outcomes, cost-sharing, and financial assistance options are communicated.
• Facilitate transfers to Specialty Pharmacy, Medical Information, and Benefits Specialists for BI/BV and PA tracking when appropriate.
• Document all interactions in Salesforce Health Cloud and ensure compliance with HIPAA and company policies.

Skills

Data to Insights

Digital Fluency

Market Access Strategies

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

RN license

Education

Advanced degree (MBA/MPH/PharmD)

Tools

Salesforce Health Cloud

Job description

GSK is seeking a Patient Access Manager to serve as the field-based single point of contact for providers, patients, and caregivers across the Oncology portfolio. The role guides onboarding, access, and ongoing treatment journey, coordinating with back-office teams for enrollment, coding, and payment questions after a prescribing decision is made.

The position requires a Bachelor's degree and 3+ years in reimbursement, hub case management, or patient experience programs, with up to 20% travel